Title Sponsor

Sponsors

The Devon Tourism Awards offer sponsors a range of year-round sponsor benefits, including media coverage, industry profile, communications with business, networking and business development opportunities with Services for Tourism Ltd.

There are a range of sponsorship options ranging from £500 to £3,000.  For more information please contact Robin Barker, Services for Tourism Ltd, at rbarker@services4tourism.co.uk or 07870 397438

Confirmed sponsors to date are:

Title Sponsor

Hoseasons

Established in 1944, Hoseasons is one of the UK’s leading self-catering accommodation specialists, with more than 28,000 places to stay in coastal and countryside settings throughout Britain and Europe.  From lodges and parks, to boats, cottages and apartments, the company offers the widest available range of self-catering holidays in the UK. Part of the Wyndham Vacation Rentals family of brands, Hoseasons accommodates more than 1.4 million holidaymakers and more than 73,000 pets every year. www.hoseasons.co.uk; www.Facebook.com/Hoseasons; @hoseasons

Devon is undoubtedly a jewel in the crown when it comes to the company’s portfolio of UK destinations, with 59 park and lodge locations attracting hundreds of thousands of visitors to the county each year.

www.hoseasons.co.uk


Media Sponsor

Taste Buds

Producing a magazine that focuses entirely on Devon’s food and drink is important to us. It has resulted in Taste Buds becoming the main source of information for readers when looking for somewhere or something great to eat in Devon. With an unrivalled local distribution across Devon, we have a readership of foodies who value Devon-made produce and regularly eat out. Just like the food we write about, Taste Buds is lovingly made using the finest local ingredients!

We are delighted, this year, to be sponsors of the South West Tourism Awards and to continue to play our part in supporting and celebrating Devon’s food and drink.

www.tastebudsmagazine.co.uk


Sponsors & Partners

Dartington Crystal

Since 1967 Dartington has created inspired choices in crystal and glass for the home and to give as gifts. Many of our original glass makers were brought to Devon from Sweden, so it’s no wonder that Dartington has an elegant, clean design style. We hope our products are admired but it’s worth remembering that every piece is designed to be used and enjoyed.

50 years later, Dartington is the only crystal factory remaining in the UK and our crystal collection continues to be hand made at our Torrington factory, set in the rolling hills of North Devon. As well as fine lead crystal, Dartington also offers you hand made glass collections – designed in England and crafted to our high quality standards by chosen European suppliers. Great value and supreme durability are provided in selected machine made drinkware designs in lead free crystal.

www.dartington.co.uk


Cosmic

Based in Honiton, East Devon, Cosmic is an ethical IT business which specialises in website development, IT training courses, business consultancy, tech support, digital marketing and search engine optimisation.

We have five main values, and these are the things we aim to be every single day.

  • Inspirational
  • Ethical
  • Friendly
  • Supportive
  • Innovative

These five values combined enable us to provide our customers with the best possible service, extending our knowledge and expertise on to others.

www.cosmic.org.uk


BUCKLEIGH LINEN SERVICES

With over 120 years serving the region, Buckleigh is the largest independent laundry servicing the South West. Recognised as one of the most technologically advanced laundries in Europe, it is also very supportive of the environment: 85% of the water used in processing comes from Buckleigh's wells and the plant is surrounded by its own woodland.

www.buckleigh.co.uk


Accounting & General

With extensive experience in the tourism sector, Accounting & General offer accountancy and tax services for businesses in Devon and the South West.

We prepare annual accounts, and complete self assessment or corporation tax returns for clients operating as either sole trade or partnership businesses or limited companies – with annual turnover from £35k to £6m. We also deal with all Companies House record keeping and filing.

We are also able to provide commercial and operational support to leisure industry businesses, such as hotels, pubs, guest houses, restaurants, holiday parks, attractions and retailers.

www.accountingandgeneral.co.uk


Customerwise

Customerwise Ltd helps businesses to improve their performance and grow. We do this by helping to improve customer service, increase customer satisfaction, and increase sales.

We help businesses of all sizes in the tourism, hospitality and leisure industries, as well as serving national clients in retail and in B2B / professional services.

In-depth Mystery Shopping provides clients with priceless feedback about what is really happening at the customer experience level. It provides information that can’t be obtained in any other way, and is an excellent tool for monitoring standards and for gaining new insights.

Customerwise provides Video Mystery Shopping, as well as standard in-person visits, calls and online enquiries, as required. Programmes are bespoke and based on the customer, guest or visitor journey, and any priority areas for the client. We use an industry-leading online platform to provide clients with access to detailed visit reports and ongoing performance data.

We’re also obsessed with helping clients to increase sales volumes, order values and spend per head. Mystery Shopping reports often highlight clear opportunities to increase sales. Drawing on proven principles from behavioural science, we also recommend small and easy-to-implement tactical changes which can yield real improvements in sales results.

Based in Devon, we have helped many previous SWTA award finalists to fine tune their execution and improve their customers’ experiences.

We’re proud to support the tourism awards, and pleased to help the South West tourism businesses to continue to excel.

customerwise.co.uk


GREAT WESTERN RAILWAY

Great Western Railway (GWR) provides high speed, commuter, regional and branch line train services. We help over 100 million passengers reach their destinations every year - across South Wales, the Westcountry, the Cotswolds, and large parts of Southern England. 

We’re currently seeing the biggest investment in the network since Brunel so we can offer more trains, more seats, and shorter, more frequent journeys and continue the network’s heritage of helping connect more businesses to new and prosperous markets. Through a series of initiatives we aim to be a good neighbour to the communities we serve and are committed to making a positive social impact in those regions. Learn how we're Building a Greater West at GWR.com. GWR is a FirstGroup company.

www.gwr.com


MiHi Digital

MiHi Digital works with businesses of all sizes across Devon and Cornwall to help them achieve more from the internet.  

We put great people, products and services in front of their customers. How do we do that? By taking the time to understand your business, what makes it tick and who buys from you.

We then deliver the services best suited to your needs; the ones that are going to deliver the best return on investment. If it won’t work we won’t be suggesting it.

www.mihidigital.co.uk


Posh Nosh

With over two decades of experience in the catering industry we are at the forefront of special occasion catering in the West Country. We are committed to providing first class cuisine with outstanding levels of service. Working in close partnership with the finest venues the West Country has to offer and also specialising in Marquee / outside event catering we can advise on all aspects of your event however large or small. We provide any kind of food you can imagine, prepared with love and served with flair. We are your personal catering team for any kind of occasion!

www.posh-nosh.co.uk


VisitDevon

Tourism is the largest revenue generator in Devon. 90% of visitors to the county are domestic visitors, with the majority being independent and not coming through the travel trade. More than 465,000 visits were made to Devon by international visitors alone in 2015 – more than a 5% rise over 2014. This resulted in a total expenditure of nearly £164m, with an average spend per visit of £352. Around 25% of the workforce in the county relies on tourism in some way. Tourism is crucial to the economy and prosperity of Devon. Visit Devon CIC exists as the destination marketing organization for Devon, with the aim of making Devon the place to visit.

www.visitdevon.co.uk


Welcome to Excellence - South West

Welcome to Excellence is the the leading provider of customer service skills training in the UK.

Why do you need customer service training? In today’s competitive markets, customer service determines the winners and losers.

As the leading deliverer of customer service training in the tourism, leisure and hospitality sectors, Welcome to Excellence is also now seen as the way forward by retail businesses, transport providers, local authorities, universities and many other organisations for which quality customer service is critical.  Options include the highly rated 'Welcome Host Gold', 'Welcome All' and 'Exceeding Visitor Expectations' courses, available in-house or through open courses, plus a range of more sector-specific courses.

If entering the Awards, always refer to these and other courses booked by your staff.

Welcome to Excellence


Western Event Hire

We have many years experience across all event sectors and our combination of services from marquees, to furniture, to catering equipment and bar facilities ensures we can offer you any product required to suit your needs

We have a range of furniture to suit your style from wooden slated chairs and tables for the rustic look to chivari chairs and round or straight tables for elegant banquet style. We stock wooden benches, bistro and patio furniture, all great for outdoors.

We have one of the largest stock holding of tables and chairs in the country and supply many large events and festival groups nationwide.

We also brew our own ales, check out are Isa Gold, Legio and Castra in bottles and cask.

enquiries@westerneventhire.co.uk - 01392 252351

www.westerneventhire.co.uk


Owens Coffee

Owens coffee, established in 2010, are based in South Devon.  We produce high quality, award winning coffee, which is 100% Organic and Fairtrade and freshly roasted to order.  All of our coffee is profiled, blended and hand roasted by us, which means we are 100% in control of the quality, freshness and flavour.  We like to keep things simple and pride ourselves on giving all our customers an enjoyable coffee experience.  Owens Coffee are passionate about taste, quality, sustainability and great service.  We supply many tearooms, hotels, restaurants and cafes across the West country, and are proud to sponsor the Devon Tourism Awards 2017 Cafe & Tearoom category.

www.owenscoffee.com


Brittany Ferries

Brittany Ferries is a maritime company born out of a will to connect the coastal regions of North-Western Europe - developing trade and tourism amongst the destinations we serve.

Founded in 1972 by Breton farmers wanting to export cauliflowers and artichokes, our distinct origins have developed into a major transport network linking UK, France, Spain and Ireland as well as a significant in house tour operation. But the principles of regional economic development, social enterprise with long-term commitment, are still central to our vision today and for the future.  

In the current season Brittany Ferries is operating seven cruise ferries, two économie ships (both chartered) one high speed craft and one freight-only (also chartered). The proposition is one of a premium but affordable service offering customers a choice of more convenient and relaxing journeys in pleasant surroundings.

By sailing to and from ports further west (including Plymouth and Poole), there can be savings in both driving time and distance compared to other surface travel options for many travellers. The onboard experience offers attentive service and style with high quality dining, boutique shopping, elegant bars and lounges, with a choice of well-appointed cabins on most routes.

www.brittany-ferries.co.uk


NFU Mutual

Our network of specialist local Agents work extensively with the hospitality and retail industries - everything from local coffee shops to a chain of restaurants or food stores and urban chic hotels.

We understand that your business could be impacted by a number of issues - cyber attacks, damage to your property, the loss of a major supplier or customer, the loss of a key person through illness, or an outbreak of food poisoning. But you’re not alone. Your NFU Mutual Agent can help you plan for the unexpected and get you back on your feet should things go wrong.

The right insurance starts with the right conversation. Contact our local Agent today by visiting nfumutual/branches

www.nfumutual.co.uk


Ignyte Ltd

Ignyte Ltd is a sales agency offering telephone and face-to-face sales by a team of experienced salespeople across a range of business sectors and profiles.

The team pride themselves on their professional yet conversational approach to the sales process, understanding the client’s needs and objectives while ensuring that they are aware of the return on investment and opportunity for their business. Customer service is a key driver to the team and we always ensure that our customers are given the correct tools to make an informed decision.

www.ignyte-uk.co.uk


Beyond Escapes

Beyond Escapes is a new, wonderfully indulgent holiday and leisure experience.

From early 2018, Beyond Escapes Devon will welcome guests to our stunning boutique BE Mansion Suites and apartments as well as our contemporary Lodge homes with hot tubs.

We’re proud to serve glorious Devon produce at our BE Tempted Restaurant, whilst our BE You Spa & Gym is available for guests and day visitors to recharge and relax here. Both offer wonderful views of the Torbay coastline and countryside.

Everything is designed to be sure, that these are places where you can be the you, you love to be.

www.beyondescapes.co.uk


CHRISTIE & CO

Christie & Co are the leading advisors in the sale, acquisition and valuation of all categories of hotel and leisure businesses and have provided advice to clients within our specialist sectors for over 80 years. In 2016 the South West team won the coveted EGi Overall Top Agent award in the Hotels and Leisure sector for the region. This industry accolade is awarded to the advisor that sells the most leisure related business and it is the seventh year in a row we have won it in the South West, illustrating our pedigree and knowledge of these markets.

Our coverage extends to 16 offices throughout the UK, 16 mainland European offices and a newly opened Asia desk which offers our clients exposure to this huge market and its increasing appetite for the UK leisure sectors.

We offer unrivalled local and national expertise to both private and corporate operators alike. In each of our offices, we employ a team of experts, with both sector-specific experience and local knowledge.

www.christie.com


Stephens Scown LLP

Stephens Scown LLP is an award-winning legal firm with offices in Exeter, Truro and St Austell. It is currently the holder of the UK Law Firm of the Year title from the British Legal Awards. It has over 290 staff, including more than 50 partners, and is one of the largest law firms in Devon and Cornwall, offering a broad range of expert business and personal legal services, as well as expertise in a number of key market sectors including holiday parks, food and drink, agriculture, renewable energy and mining.

Founded in 1938, Stephens Scown is consistently ranked highly in the UK’s top two independent legal guides, Chambers and Legal 500 and was named one of the Sunday Times 100 Best Mid-Sized Companies to Work For 2017, reaching 16th place – the highest ranking for a law firm. Clients range from individuals to SMEs, FTSE and international companies.

www.stephens-scown.co.uk


South West Water Business

The South West has a proud record of being at the forefront of tourism’s need to have a positive impact on the beautiful environment we promote and enjoy. Part of the challenge in ensuring that our region stays special is to manage our precious resources sensitively and effectively.

South West Water Business is the dedicated service to business customers in the South West Water region.

From retailers to hoteliers to holiday park owners, we're here for all South West businesses. Our aim is to help you save water and money and to operate more efficiently without any fuss or disruption; after all, you've got your own business to run. Since launching our Business Services team three years ago, we’ve helped more than 1,000 businesses save £3 million off their water and waste water bills and we plan to do a lot more.

Our Key Account Managers are here to build relationships with you – if you’d like support or help please contact James Luckett, our Tourism specialist, at james.luckett@swwbusiness.co.uk

www.swwbusiness.co.uk


Hotel Perfect

At Hotel Perfect we don’t just sell software, we use our collective experience and extensive knowledge of technology to bring you an all-encompassing hospitality package. Our range of products include a Property Management System (PMS), Direct Online Booking Engine, Channel Management, Hospitality EPoS, Dashboard Reporting, Guest Relationship Management and an array of tools to help maximise revenue and increase efficiency. A well-established company based in the South West providing specialist IT solutions to the hospitality industry throughout the UK.

www.hotelperfect.co.uk


Forthglade

Forthglade have made natural dog food in the heart of Devon since 1971, using only the finest ingredients sourced from the UK where ever possible.  With both complementary and complete foods, each with exceptionally high meat content, the nourishing recipes are hypo allergenic and free from junk and fillers. Forthglade is proud to make wholesome delicious meals for pets that is tail-waggingly good.  For further information visit our website

www.forthglade.com


Dart PR

Founded in 2009 in Tavistock, West Devon, Dart PR specialises in flexible, no-nonsense, creative communications for travel and tourism businesses throughout Devon, Cornwall and beyond.

We work with clients to build positive relationships and generate quality coverage both in print and online. From writing targeted press releases and pitching stories for features and news pages, to content creation and Facebook advertising campaigns.  It’s our job to get you noticed by the people who matter.

We’re also well versed in coordinating press trips and reviews, with exceptional media contacts reaching far beyond the South West.

www.dartpr.co.uk


eviivo

eviivo only works with independent hosts and hoteliers, and is for anyone with rooms to sell and a story to tell. We provide the original ALL-in-ONE booking suite for over 5,500 properties across the UK. eviivo suite helps you manage bookings from your website and all the leading travel sites (Expedia, Laterooms, Booking.com etc.) in one simple click, while staying in control of your rates and policies. Confirm bookings and take payment anytime, anywhere, on any device. You can even save thousands of pounds on essentials for running your business with eviivo marketplace giving you exclusive offers.

eviivo.com


VICKERY HOLMAN

As one of the most established and well respected firms of Surveyors, Vickery Holman deliver property consultancy services across the South West. With offices in Truro, Plymouth, Exeter and Bristol they deliver local expertise within the region to their regional and national clients. Regulated by the Royal Institution of Chartered Surveyors their local experts offer a full range of services and specialise within the leisure industry to provide:-

  • Valuation for secured lending, accounting and tax purposes;
  • Business rates consultancy for hotels, holiday parks and self-catering complexes;
  • Service charge administration and management for commercial property and holiday parks
  • Building surveying services including surveys for purchase, project management and planned maintenance and new developments.

www.vickeryholman.com


Quality in Tourism

Quality in Tourism is an expert in offering advice, support and guidance for all tourism & hospitality businesses. 

Our experienced team has worked in various tourism and hospitality roles, giving them a true empathy and understanding of the issues within the industry. From mystery customer visits & website reviews to RevPar & marketing analysis, we work with our members to offer practical help and assistance, with the aim of driving additional sales and increasing profit.

Our experience, expertise and insight into the industry allows us to respond to current trends and assist members to deliver what the customer actually wants.

www.qualityintourism.com


Source trade show

The Source trade show is the South West’s ‘must-attend’ show for all those with an interest in speciality foods and quality drinks, profitable catering and inspired hospitality. Compare products, discover new suppliers, catch up with colleagues, clients and friends, tap into the latest trends, and be inspired by professional chefs in the Demo Kitchen. If you are looking for that special ingredient for your menu, that unique product for your shop, or the essential equipment for your kitchen, then the Source trade show will both inspire you and help your business grow.

Running alongside the show, the Source hosts the successful and growing Westcountry Tourism Conference, www.westcountrytourismconference.org.uk, with two 1/2 day events bringing together leading tourism businesses and industry experts. Those who attend also have the opportunity to visit the show.

Organised by Hale Events Ltd, in partnership with Taste of the West, the Source trade show next takes place 7 - 8 February 2018, at Westpoint Exeter. Call 01934 733433.

www.thesourcetradeshow.co.uk


App for Devon from Westward

App for Devon welcomes you to our beautiful county. Take a look at our website and then download the app totally FREE. All this information will be at your fingertips wherever you are and whenever you need it!

Let us take you on a journey and help you make up your mind how to enjoy 'Devon'

Our App information includes everything from adrenalin fun filled days, houses and gardens, dog-friendly beaches, museums, local events, theme parks and wildlife with suggestions on where to stay and where to eat. There's everything you need to plan your holiday or day out.

www.appfordevon.com


Plymouth University - School of Tourism & Hospitality

The School of Tourism and Hospitality, Plymouth University, is a leading UK educational provider offering vocationally focused undergraduate and postgraduate courses in tourism, hospitality and events. We have strong links with industry, and bodies such as TMI, IoH and ABTA, and feature guest lectures, field work, and work placements.  Our programmes are well known for their quality, and many of our students go on to leadership positions within the public, private and voluntary sectors world-wide.  We conduct practically applicable research to assist leaders of tourism, hospitality, events and cruise companies solve their problems.

www.plymouth.ac.uk


Clockwork Marketing

Specialists in the tourism industry, Clockwork Marketing works with independent hotels, restaurants and tourism businesses. They have an impressive portfolio of national and international clients; each is unique, but they all have one thing in common: they want to grow. With 25 years’ experience, the team understand the industry intricately, and apply a common sense approach to marketing, strategy and technology.

Clockwork help hospitality businesses save costs and achieve growth by ensuring that their marketing is effective and their strategy is geared for success. Many of the businesses they work with get in touch because they’ve found themselves:

  • Playing ‘Marketing Roulette’: Taking chances, unsure what works and to what extent;
  • Suffering ‘Marketing Paralysis’: Not doing any meaningful marketing because they don’t know where to start; or
  • Lacking something: They want to be market leaders and need a strategy to stand out.

Over the years, Clockwork Marketing has grown considerably; today, they are a talented team of 22 marketers, strategists, designers and developers. Their services include responsive website design, SEO, social media management, email marketing, marketing management, branding, design services, OTA strategy, direct mail, copywriting, content management, online gift voucher software and business transformation consultancy – all under one roof!

www.clock-work.co.uk


Purple Cloud Consultancy

Purple Cloud Consultancy has considerable experience of delivering high quality training and offers a range of fun, innovative and inspirational training workshops.

  • As the South West delivery partner for the highly successful Welcome to Excellence programme we offer a range of flexible customer service workshops that can be tailored to any business, destination or sector
  • Providing the biggest opportunity for personal development in the South West through the ‘Art of Being Brilliant’ seminars, we offer the opportunity to boost happiness, performance and business by creating a positive environment
  • Working with some of the South West’s top trainers we are able to offer a range of bespoke courses covering topics such as Leadership & Management, Team Building, Communication, Performance Management and Business and Personal Skills Development
  • Offering a range of customer research packages to provide valuable insight into how to manage customer expectations, through the use of mystery shopping, staff surveys and customer feedback

www.purplecloudconsultancy.co.uk


Exeter Airport

Exeter Airport is a highly rated airport for customer satisfaction and plays its part in providing connectivity for inbound tourism. Daily flights operate to and from Paris, Amsterdam and Dublin which has options for travellers from north America. The hub airport at Manchester, which is served up to three times a day, also allows transfers from international carriers.

The onward transport options after arriving at Exeter Airport include car hire and the bus service which links to the railway stations in Exeter.

The airport also has flights to Edinburgh and Glasgow, Newcastle and Norwich, Jersey and Guernsey, Belfast and London City airports.

www.exeter-airport.co.uk


Brewer & Bunney

A specialist laundry equipment supply company working within the tourism industry across the whole of the South West, providing complete on premise laundry solutions to Hotels, Spas, Caravan and Camping Sites and Leisure Parks.

Brewer & Bunney’s offer includes a free laundry audit with a cost benefit analysis, full scale drawings, supply of laundry equipment and laundry detergents which include a fully managed auto dosing system, installation and commissioning, extended warranties and after sales service with spare parts supply. The complete package can be combined within a fixed term Rental contract with absolutely no capital outlay.

www.brewerandbunney.co.uk